Find out what users are saying about your app by going to the Reviews and Ratings tab.
Filtered Summary Analysis
The Summary provides a quick overview of your apps' total reviews and average review rating for the selected date range. By default the selected date range shows the total number of reviews received in the last 30 days. You can always change the date range in the top right corner.
Note: For iOS apps, the star rating and total reviews are shown for the country you have selected. Android does not split reviews on a country by country level so the total number of reviews displayed on AppTweak is the number of worldwide reviews.
Reviews Over Time
In this section, we show different graphs and charts to help you analyze your reviews over time. You can use the date picker to select your preferred date range you like to take a look at.
You can analyze the:
- Count per star: Get a detailed overview of the number of new reviews day by day split by star rating
- Pos. vs Neg.: Easily visualize trends in reviews by sentiment
- Spread over time: Analyze your review spread over time
Why do I sometimes see negative reviews on this graph?
In order to calculate the number of reviews or ratings an app received on a daily basis, AppTweak has a look every day at the number of ratings or number of reviews that are shown on that app's app page in the App and Play Store.
Our algorithm then calculates the difference between the value of the day and the value of the day before in order to get the new number of ratings or reviews that were received on that day.
Sometimes, Apple and Google delete reviews. Therefore, when we fetch the number of reviews and ratings on a certain day, they are lower than the previous day. When we calculate the difference, we have a negative result. This shows that Apple or Google has been deleting reviews or ratings for the given app.
Filter your review analysis by keyword or average star rating
Want to analyze how your negative reviews have been trending over time? Or want to understand trends in reviews related to certain keywords such as "bug" or "crash" or "service"? Use our filters at the top of the page to customize your analysis.
Note: When search specific keywords, make sure you use a space to search for phrases. When searching multiple keywords in a review, use a comma to separate the keywords.
Reply to Reviews
As you scroll down this section, you can take a look at all of the reviews of this app given the respective filters you have chosen and preferred date range.
It's important to reply to your users' reviews especially negative ones because it reassures the person who left the comment that you are monitoring your reviews and want to provide a better user experience!
On AppTweak, we provide you the link to directly reply to any review you find, so you’re sure you don’t miss anyone!
View exactly which reviews are displayed to users on their devices when visiting your app's store landing page.
You can also filter these reviews by:
- Most helpful
- Most recent
- Most positive
- Most critical