Once you have connected your Google Reviews integration (make sure to follow the apps you integrated; otherwise, we won't start fetching the reviews), you can start replying to your app reviews!

Once the integration is completed, go to the App Review Manager feature and go to Reply to Reviews.

Once you have published a reply, it may happen that you are not entirely satisfied with your answer or that new things have come up that will make you want to edit your past replies.

This is why you can also use the modify answer feature for each reply you published. You only have to click on the edit symbol next to your reply:

⚠️ For Android apps, unlike Apple, you can't delete a reply once it has been published. You will always be able to edit it, but you cannot erase it from the store. ⚠️

💡 Keep in mind that some reviews no longer exist in the store but are shown in AppTweak (so that you don't miss any feedback on your app). As a result, you won't be able to respond to these reviews.

Once you reply on AppTweak, it won't take long before you see it in the store (already published after a couple of minutes). You may see this "pending" status appear, but once it is marked as "published", it means that your reply has been published on the store:

According to the plan you subscribed to, you have a fixed number of replies. Each time you write a new reply, you will use one of them. However, if you edit a reply, your count won't be impacted.

You get some replies each month, but each reply will be recovered after 30 days. Meaning, if you have used all your replies on the 5th of January, you will have to wait until the 5th of February to get all your replies back.