Find out what users are saying about your app by going to the Reviews and Ratings tab.
Filtered Summary Analysis
The Summary provides a quick overview of your apps' total reviews, average review rating and star distribution for the selected date range. By default the selected date range shows the total number of reviews received in the last 90 days. You can always change the date range in the top right corner.
You will find for both the average rating and the total new reviews, the growth compared to the previous equivalent period. As a result, it gives you an idea if user start reviewing your app more than usual.
Note: For iOS apps, the star rating and total reviews are shown for the country you have selected. Android does not split reviews on a country by country level so the total number of reviews displayed on AppTweak is the number of worldwide reviews.
My Reviews Over Time
In this section, we show different graphs and charts to help you analyze your reviews over time. You can use the date picker to select your preferred date range.
Each day (week/month depending on the graph option you selected) we will show you the sum of all the new reviews posted. In addition, you can see the average rating for each day/week/month computed on the new reviews.
A summary table was also included in this section in order for you to see, in total, how many reviews per star you gained on this date range and how it evolved compared to the previous equivalent period (to compute the growth, we look at the sum of new reviews on this date range and we compare it with the sum of new reviews during the last equivalent period).
Why do I sometimes see negative reviews on this graph?
In order to calculate the number of reviews or ratings an app received on a daily basis, AppTweak has a look every day at the number of ratings or number of reviews that are shown on that app's app page in the App and Play Store.
Our algorithm then calculates the difference between the value of the day and the value of the day before in order to get the new number of ratings or reviews that were received on that day.
Sometimes, Apple and Google delete reviews. Therefore, when we fetch the number of reviews and ratings on a certain day, they are lower than the previous day. When we calculate the difference, we have a negative result. This shows that Apple or Google has been deleting reviews or ratings for the given app.
Filter your review analysis by keyword or average star rating
Want to analyze how your negative reviews have been trending over time? Or want to understand trends in reviews related to certain keywords such as "bug" or "crash" or "service"? Use our filters at the top of the page to customize your analysis.
Note: When search specific keywords, make sure you use a space to search for phrases. When searching multiple keywords in a review, use a comma to separate the keywords.
See you reviews during a specific date range
If you scroll a bit more, you will see all the reviews we fetched on this specific date range
We added a filter on the top right to enable you to filter by "replied to" reviews. This way you can see to which reviews you haven't answered yet.
If you are not on an app with the english language, you have the option to translate your reviews:
Reply to Reviews
If you integrate you apps, you will be able to directly reply to your reviews on AppTweak!
As you scroll down this section, you can take a look at all of the reviews of this app given the respective filters you have chosen and preferred date range.
It's important to reply to your users' reviews especially negative ones because it reassures the person who left the comment that you are monitoring your reviews and want to provide a better user experience!
On AppTweak, we provide you the link to directly reply to any review you find in the Reviews and Phone View sections, so you’re sure you don’t miss anyone!
If you click on it, you will be able to give the reply of your choice and click on "submit" once you're done.
💡 Keep in mind that some reviews no longer exist in the store but are shown in AppTweak (so that you don't miss any feedback on your app). As a result, you won't be able to answer to these reviews.
Once you have published a reply it may happen that you are not entirely satisfied with your answer or that new things came up that will make you want to edit your past replies.
This is why you can also use the editing feature for each reply you published. You only have to click on the edit symbole next to your reply:
Note: For iOS apps, you can only reply to a review, edit and delete an answer. On the other hand, for Android app you can only reply to a review and edit and answer, Apple doesn't allow developers to delete replies.
Once your reply on AppTweak, it won't take long before you see it in the store, you may see this "pending" status appear but once it is marked as "published" it means that your reply has been published on the store:
Note: For iOS apps, you can wait 24h to see your reply on the store. On the other hand, for Android app your reply will be visible on the store in no time (usually less than 10 minutes)
Compare your reviews with your competitors
In the competitor comparison tab, you can analyse your competition and see if, during the date range selected, they received more reviews than your app.
First you will have a summary table showing (in percent or in absolute numbers) the star spread, average rating and total reviews for each app.
The graph below will show you the average rating per day so that you can understand the different trends in terms of reviews for each competitor
The second graph you have access to in the competitor view is the "Total new reviews". This one gives your for each app, the total of new reviews overtime. The summary table below also helps you understand how many reviews each app got on this date range as well as the star distribution computed on new reviews on this specific date range.