⚠️ To integrate your AppTweak account with Zendesk, you must have access to an ADMIN role in Zendesk.
Integrate AppTweak with your Zendesk account to start replying to app store reviews directly from Zendesk (also available for Salesforce & Slack). This integration is available for all App Store and Google Play apps. The number of replies per month depends on your chosen App Reviews Manager: More Replies package.
Follow these simple steps (or watch the video below) to connect your AppTweak and Zendesk platforms:
1. Install the Review Management by AppTweak app in the Zendesk Marketplace
Before you can set up your first Zendesk integration, you must first install the Review Management by AppTweak app (in Zendesk), and connect your store consoles to our Review Management area (in AppTweak).
First, go to the Review Management app by AppTweak page in the Zendesk Marketplace.
Click "Install", select the Zendesk workspace you'd like to install the Review Management app in, and follow the instructions on Zendesk.
2. Connect your store consoles in AppTweak > Review Management (if you haven't already)
Sign in to your AppTweak account at https://www.apptweak.com/
Navigate to the Review Management tool using the sidebar on the left.
Click "Connect my console" (first time) or “Connect my apps” (in the Review Management section), and follow the steps to connect your account.
3. Create a Zendesk integration in AppTweak
After connecting your store consoles to AppTweak, go to the “Integrations” section from the expanded menu of the Review Management sidebar.
Expand the "Zendesk" dropdown, and click "Add an integration".
Select the filters (apps, languages, countries, reply status, etc.) you want to apply to the reviews you want sent to Zendesk.
After clicking "Set Integration", a token will be generated in the Zendesk integration section on AppTweak. Click the 3 dots to the right of the integration, and "copy token".
4. Link your AppTweak integration with your Zendesk account
In Zendesk, go to the "Zendesk Admin Center” > "Apps and Integrations" > "Channel apps" and click on the “Review Management by AppTweak” icon
Add an account and paste the token into the displayed box.
You will now start receiving your app store reviews in the Zendesk Support Agent Workspace!
We would be very happy to hear any feedback or suggestions you may have about the App Reviews Manager integration for Zendesk! In addition, feel free to share any features you'd like to see within this integration with our team via zendesk@apptweak.com
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