When connecting your Console to AppTweak via ARM (App Rights Management), the confirmation code is sent to the Account Holder email address associated with the Console account, not to Admin users.
Important distinction
A Console account can have multiple Admin users
However, there is only one Account Holder
The confirmation code will always be delivered to the Account Holder’s email inbox, even if another Admin user initiated the integration process.
What should you do?
If the Account Holder user does not receive the confirmation code:
Verify who the Account Holder is in the Console
Ask the Account Holder to check:
Inbox
Spam/Junk folders
Security or quarantine filters
Retry the integration process if needed to generate a new confirmation code
Still not receiving the code?
If the Account Holder still does not receive the confirmation code after retrying:
Contact AppTweak Support
Share:
The Google Play Console account email
The Account Holder email
Approximate retry timestamp
Screenshots if available
Our team can then investigate further from our side.