Manage Your Team: Seat Policy and Roles
This guide details how to get the most out of AppTweak products by effectively managing your team and seats. It explains the key features of the seats policy and the actions that each user role can do.This guide explains how to get the most out of AppTweak products by effectively managing your team and seats. It details key features of the seats policy and clarifies the actions that each user role can take.
AppTweak seats are allocated by product, and the number of seats available per product is defined within the chosen plan limit. Access to products is managed by the account admin. Team members can only access the products they have been assigned seats for.
What are Seats in AppTweak?
Seats determine individual access to AppTweak’s products. To use a product, a user must be assigned a seat.
—————————————————————————————————————————————
User Roles: Admins and Contributors
There are two roles for managing seats and user access:
Admins:
Admins have full control over team and seat management. They can:
Assign or revoke seats for any product.
Change user roles (Admin ↔ Contributor).
Invite new users
Delete users from the account
Assign Admin roles to other users
Relinquish their Admin rights
Contributors
Contributors have limited permissions. They can:
View team composition and seat allocations via the Manage Team page.
Invite new users
Note: Data cannot be transferred between users. If needed, data must be downloaded from the initial user and added to the other user.
—————————————————————————————————————————————
Seat Allocation by Product
The number of seats included with your plan depends on the specific product and plan you have chosen. To find the number of seats that are currently available for each product and plan, please visit our website.
—————————————————————————————————————————————
Surplus Subscriptions
Some customer accounts, due to various circumstances, are using more seats than their plan allows. This situation is referred to as “Surplus” and occurs at the subscription level.
If a subscription is in Surplus status, revoking an extra seat is permanent—once removed, it cannot be re-added or restored. This condition will remain in effect until the account’s seat usage aligns with the limits defined in their subscription.
—————————————————————————————————————————————
Managing Your Team
The Manage Team page provides Admins with complete visibility and control over team composition, roles, and seat assignments.
Admin Features
From this page, Admins can:
View all team members, their roles, and assigned seats
Assign or revoke seats for any product
Invite users and assign roles
Change user roles (Admin ↔ Contributor)
Delete others or their own profile
Contributor Features
Contributors can access a simplified My Team page, which allows them to:
View team composition, roles and assigned seats.
Invite new users (without assigning roles)
How to Assign or Revoke Seats
Navigate to Account Settings → Manage Team.
Click Manage Seats to open the seat management modal.
Assign or revoke seats for team members by toggling the checkboxes for each product.
Confirm the changes.
How to Assign Roles
Admins can assign or change user roles (Admin ↔ Contributor) directly from the Manage Team page. Here's how:
Navigate to Account Settings → Manage Team.
In the Role column of the team table, locate the user whose role you want to change.
Click on the current role (e.g., "Admin" or "Contributor"). A dropdown menu will appear.
Select the new role.
Confirm the role change.
How to Invite a New User:
Both Admins and Contributors can invite new users to the team. Admins can also assign Admin rights and Product seats during the invitation process.
Navigate to Account Settings → Manage Team.
Click the Invite Users button in the top-right corner.
In the invitation modal:
Enter the user’s email address.
If you’re an Admin, toggle the option to assign Admin rights if desired
If you’re an Admin, select the desired products to grant access to this user
Click Send Invitation to confirm.
The invited user will receive an email to join your team. Pending invitations will appear in the Pending Invitations section of the Manage Team page.
Note: Contributors can only invite users as Contributors and cannot assign Admin roles nor Product seats during the invitation process.
How to Delete a User:
Admins can remove users from the team if needed. Keep in mind that deleting a user will remove all data associated with their seat.
Navigate to Account Settings → Manage Team.
Locate the user you wish to delete in the team table.
Click the trash bin icon next to the user’s name.
A confirmation modal will appear, detailing the consequences of deleting the user.
You will be asked to type a safe word (e.g., “Delete + the name of the user”) to proceed.
Confirm the action by clicking Delete.
Warning: Deleting a user is irreversible. Ensure you’ve downloaded any necessary data before proceeding.